Deleting your data and your account

Erasing your data, yourself in the app

Open the app, go to the “Me” tab, then to “Erase my data”. It takes effect immediately and needs no contact with us.

We then delete everything we hold about you in Spirit of Nibiru:

• the profile and journal on the device,
• readings, energy portraits and the memory of conversations with Nova from the server,
• product events recorded under your device identifier.

What remains, and why

Purchases and subscriptions remain, but detached from you as a person: we store them under a replacement identifier. They are proof of payment, they must stay in the books, and the store keeps sending us notifications about them after your data is erased.

Accounting data is kept for 5 years from the end of the tax year, as required by law.

Deleting the account itself

The account, meaning your e-mail address and the ability to sign in, is shared with the Spirit of Arkanum app from the same publisher. Deleting it removes access to both apps at once, so we do not do it with a single tap inside one of them.

Write to the address below from the address the account uses. We will do it within 30 days. You do not need to give a reason.

If you no longer have access to the app

Write to us. To erase data we need the account e-mail address, or, if you used the app without an account, the device identifier shown at the bottom of the “Me” tab.

Contact

[email protected]